Video
- Q: Why won’t the videos play?
A: The most common cause for not being able to view the videos is an out of date flash player. You can download the latest version of the adobe flash player here.
Login Problems
- Q: After I paid I received no username and password. How do I get into the site?
- Q: I just RESUBSCRIBED, but when I log in I still cannot access the member content?
- Q: I’m already a member, but I forgot my password or it is not working
A: This was most likely due to a failed redirect back to the website for username and password setup. If this happened, you will receive an e-mail within 30 minutes that will give you a way to finish the username and password setup. Just follow the instructions in the e-mail. If you need immediate assistance, we would be glad to help you. You can call technical support from 8 a.m. to 10 p.m. 316-243-7096. If you happen to get voice mail, please leave your name and e-mail address, and we will call back shortly.
A: This means that your user name and e-mail already exist in our database and we need to manually reactivate your account. We regularly (every 2 hours) check the registrations and will activate yours and send you an e-mail, but if you need a rush put on it, you can call technical support from 8 a.m. to 10 p.m. 316-243-7096. If you happen to get voice mail, please leave your name and e-mail address, and we will call back shortly.
A: If you cannot remember your password, you can click here and then click the link that says lost your password. If for some reason, you have tried this and it does not work, you can contact us, and we will help you out.
Here is a short video on how to resetting your password.
How to Change your Password
ACLS Preparation
- Q: I’ve never taken ACLS before how should I use this site to make the most of my time?
- Q: I’ve take ACLS before and I very confident about my skills and knowledge but just want to fine tune for testing. How should I use the site?
A: Watch the video on the home page and then read this short article and you will how to best utilize the resources here.
A: You will want to review the new 2015-2021 ACLS Guidelines here. Read this short article and then decide what areas you would like to use to brush up on your skills.
Optimize Site Usage
- Q: Can I veiw and track my quiz and megacode simulator scores?
A: Yes you can. Use the following link to watch a video and learn how to do this.
How to View and Track your ACLS Quiz Results
Cassandra Valcourt says
Hi am I able to save my spot and exit the written portion and resume in the am??
Thanks,
Cassandra
ACLS says
Yes, you can do that if you utilize the interactive course guide with your subscription. When you are going through the interactive course guide you can stop at any time and you do not even need to log out. Even if you log out when you come back in and login the system will provide you with an option to resume where you left off.
If you watch the video on the homepage it will explain about the interactive course guide.
Kind regards, Jeff
Lorna hernandez says
I just enrolled a day before my classroom hand on class , started reading the course , I paid for a two week one, and the next day had my written test and scenarios and I did pass with flying colors .. both written and the drill … this ine is so easy to understand , Jeff is on point and he is so accommodating to assist you when you have issues logging in, I still have 12 days to access the program and even have done my ACLS , will still continue to read and finish his online course , it’s so worth it , I feel more confident working in a clinical setting , thank you , Jeff for what you do…
ACLS says
Hi Lorna,
Thanks so much for the encouraging words. I’m so glad that the site has been helpful for you. All of this positive feedback is definitely what keeps me going. Thank you again so much!
Kind regards, Jeff
Samantha says
Do I need an updated acls book? Do you sell them?
ACLS says
The most recent publication of the American Heart Association ACLS provider manual was the 2015 publication.
A new publication will be produced around April 2021 and until that time the 2015 publication is the most up-to-date version.
There are no provider manuals for sale on the website.
Kind regards,
Jeff
Kymberly Cameron says
I am required to have both PALS and ACLS certification. I understand there is a pretest online followed by skills testing. I have 6 months to obtain both or that’s it. where do I begin? I read over some books from other people and my heart sank. Is it possible to study and memorize for both tests within 6 months time?
ACLS says
It is possible for you to prepare for both of these exams and do quite well within the six-month timeframe. This website is designed to help people overcome the problem of memorization and uses a set of training tools to help ingrain the algorithms and make learning ACLS & PALS simple. If you use this website to prepare for these two certifications you will be fully prepared and you will do better than most in your class.
I do offer a 100% moneyback guarantee if for any reason you’re not satisfied.
Kind regards,
Jeff
Kelly says
Hi… love your program. Just wondering if its accrediated?
Or if you are able to assign continuing Education (CE) RN hours for taking it?
If so, how many?
Thanks!
ACLS says
The course is accredited for 8 nursing CEs through the California state board of nursing. These continuing education hours are accepted by any state board of nursing.
The course is also accredited by the American medical Association and is also good for 8 category 1 credits.
To receive these, you will need to complete the interactive course guide here:
ACLS Interactive Course Guide
Please let me know if you have any other questions.
Kind regards,
Jeff
Mary Terry says
In order to have access to ACLS and PALS, do you have to select the $65 option?
Lisa Nakamura says
Is ACLS renewal class offered by Flex Ed now open book for the test??
ACLS says
AHA allows for the written exam to be completed with any resource material that you would like to use. It is an open resource exam. That said, many people find that they take to long on the test because they spend so much time hunting for the answers in the book. Make sure you know your stuff before going to class. Kind regards, Jeff
Heather J Shields says
How long does the lesson take to totally go through all of it?
ACLS says
Depending on your experience level, it should take you approximately 6-8 hours to complete the entire ACLS interactive course guide.
Please let me know if you have any other questions.
Kind regards,
Jeff
Marcus says
During my experiences with Code Blues and my recent ACLS certification- the person on the bag mask (no advanced airway in place) was just squeezing every 5-6 seconds and the chest compressions wer continuous for two minutes without pausing for two breaths. Is this practice acceptable or is it wrong?
Jeff with admin. says
This is an incorrect method for delivering CPR and deviates from the American heart Association guidelines. High-quality CPR requires that the ventilations allow for full chest rise and fall. For the patient that is non-intubated The ratio of chest compressions to deletions should be 30:2. 30 compressions followed by 2 ventilations.
Once an advanced airway is in place, pauses do not need to take place. Deliver one breath every 5 to 6 seconds and compress and a rate of 100-120 per minute.
Kind regards,
Jeff
Jan Fletcher says
Can I reset/retake a quiz?
Jeff with admin. says
You can retake a quiz as many times as you would like.
Kind regards, Jeff
Janis Leavitt says
Jeff,
My ACLS and BLS expired 3 months ago. Do I have to get certified all over again or am I able to be recertified. Also, do I have to take BLS separate from ACLS or can it be done together. Thanks.
Jeff with admin. says
This really depends upon the policy of your facility. You need to check with the education department or whoever is in charge of education and find out whether they will except the one day course recertification since the ACLS is expired.
American Heart Association does not make a policy regarding this, but leaves it up to the individual facilities. I have seen this go both ways so you’ll just need to check with your local facility.
Kind regards,
Jeff
nickct801 says
My state requires evidence of continuing education. Is the a mechanism to apply for credit on this site?
Jeff with admin. says
At this time, I do not have any continuing education credits that are offered for the training provided through the website. Kind regards, Jeff
Mohamed Khalid says
When I logged in there is always a home screen(it’s like a toll bar) blocking parts of the contents of the page which I’m reading, this home screen contains a menu of this website and a menu for PALS course , and Ideally couldn’t get rid of it.it.
Jeff with admin. says
Are you using a laptop, desktop, or mobile device.
Please provide the model.
Also, what browser are you using?
I need to know these things before I can help solve this problem.
Kind regards,
Jeff
O Williams says
Thank you so much Jeff, I have found this site extremely useful and also appreciate all feedbacks – they help solidify my understanding. I was wondering if there is a video or picture of a defibrillator/pacing/cardiovert machine that is most commonly used that is available online. I would like to familiarize myself with how it works. Thanks again for this marvelous site!
* I am a registered user but was unable to submit this question after one of the interactive reviews.
Jeff with admin. says
I’m so glad that you have found the site helpful in your preparation for advanced cardiac life support.
There are many different models and types of defibrillators and so each one may have slight variation. Here is a basic video that shows how to use a defibrillator.
Some of the pages within the interactive course guide do not have a comment area. For all of the pages that contain learning content you should be able to find a comment section.
Kind regards,
Jeff
Universe16 says
Where can I get the AHA manual?
Jeff with admin. says
You can purchase the manual here:
wrsylvan@sbcglobal.net says
how to get to actual exam ?
Jeff with admin. says
This website is strictly for training purposes to help prepare healthcare providers for the AHA ACLS Provider course, exam, and skills station. You need to go through a local provider to take this. Please let me know if you have any other questions. Kind regards, Jeff