If you already paid but you cannot access the content, there are typically two reasons why this can occur.

1. First and most often, the browser has saved information and is delivering that information back to you. The simple solution to this is to clear your browser cache.

How to clear your browser cache:

• To clear the browser cache on a Windows PC, press Ctrl+Shift+Delete while using your browser. On a Mac, press Command+Shift+Delete instead. In a new tab, your browser’s “Clear Browsing Data” or “Clear History”  window will pop up. Make sure that “cached images and files” is selected, and then press the “Clear Data” button.
• Now you can X out of that tab and you should be able to log in and access all of the training content.

2. The second and less frequent problem is your subscription did not get activated. If you think this is the case and you have never used the website before today, you should receive an email within 1 hour with a request to set up your login information.

If you would like immediate assistance or if you are a returning user and clearing the browser cache did not resolve the problem, please contact me using the form below. Or you can call or text technical support for help gaining access. See support number below contact form.