Having trouble after subscribing?

You are seeing this page because your browser is still showing an old, cached version of the site instead of the updated subscriber version.

To fix this quickly, try one of these options:

• Option 1 (easiest): Skip over the page that you are trying to access and move to the next page or quiz.
• Option 2 (Clear Browser Cache): To clear the browser cache on a Windows PC, press Ctrl+Shift+Delete while using your browser. On a Mac, press Command+Shift+Delete instead. In a new tab, your browser’s “Clear Browsing Data” or “Clear History” window will pop up. Make sure that “cached images and files” is selected, and then press the “Clear Data” button. Now you can X out of that tab and you should be able to log in and access all of the training content.

Important: Clearing your browser cache is not the same as clearing your browser history. Cache is just a temporary copy of pages and images your browser stores to load sites faster; clearing it does not remove your list of visited sites or saved passwords.

After doing any of these, try accessing your subscriber content again. If the issue continues, please contact support and mention that your browser may still be showing cached pages.

Another, less frequent issue is that your subscription was not activated. If you believe this is the case and you have not used the website today, you should receive an email within 1 hour with a request to set up your login credentials.

If you need immediate assistance or clearing your browser cache did not resolve the issue, please get in touch with me using the form below. Alternatively, you can call or text technical support for assistance with gaining access. See the support number below the contact form.